If you have active email automation campaigns running, you will likely want to verify whether your customers are receiving your emails.

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To help you monitor this, Fordeer includes an **Email Automation History** feature. This tool allows you to track every email sent to your customers and easily resend any that fail.

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Before you can track your history, you must have:

1. An active or drafted automation email campaign.

2. At least one order that has triggered the automation event. (New to automations? Learn [**how to create an automation campaign here**](https://help.fordeercommerce.io/en/article/how-to-create-an-automation-email-czutiv/))

#### **How to access your email history**

To view and track your automated emails, follow these steps:

1. Open the app and navigate to **Automation Emails**.

2. Click on the **Auto Email History** tab.

![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaVlDIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--542a6560420bfc0cb6123d12744ac4957c9f5bd3/image_tbu3bf.png)

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From this dashboard, you can monitor the real-time status of your sent emails. We partner with **Brevo** as our email service provider to give you accurate tracking data for the following statuses: Sent, Delivered, Failed, Opened.

![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaWNDIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--cfa312c28898bec521fe30da71ee88bcabee477f/image_lrchw7.png)

#### **Resending Failed Emails**

If an email status shows as **Failed**, a **Resend** button will appear next to the order. This allows you to quickly address the issue and ensure your customer receives their invoice or notification.

![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBaVVDIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--c13ff7cb2552611c270aa65a04141d6ed8122f94/image_14lmxz0.png)

#### **Important Notes**

⚠️ **Do not delete campaigns:** If you permanently delete an email campaign, its tracking history will be completely erased. If you want to stop a campaign but keep its data, change its status to **Draft** instead.

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ℹ️ **Open status tracking:** Please note that if a customer blocks or disables external images in their email inbox, our system cannot accurately detect the "Delivered" or "Opened" status.

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*Need help or have suggestions to make this feature better? Feel free to reach out to our support team anytime, we are always happy to help!*

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