Fordeer hello to you! 😃

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Sending invoices manually to your customers post-purchase offers numerous benefits. It not only confirms the transaction details but also enhances customer relations by acknowledging their purchase.

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Additionally, it provides a personal touch, potentially increasing customer loyalty and satisfaction.

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Here’s a step-by-step guide on how to send a personalized thank-you note to your customers:

1. Navigate to the **Orders** section in the sidebar menu.

2. Choose the specific order for which you want to send the thank you note.

![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBbUFDIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--a510087a9091c7027af62cb4c1547425dd9c81cb/image_1u4wc2n.png)

1. Click on **Send thank you** button.

![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBbDhDIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--1f29acf7aa4ec94c8ccd58219384aaea85dd1f64/image_rxwi1q.png)

1. **Customize Your Message**: A modal will appear where you can tailor the content of the thank you note. You have the flexibility to modify the message, add email CC & BCC, and even attach files as per your requirements.

2. **Send Your Note**: After customizing, click **Submit** to successfully dispatch your personalized invoice and thank you note to the recipient.

![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBbDRDIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--48c62030794104907de1f88b6719ff1dab56689a/image_1fwiven.png)

By following these steps, you can effectively communicate with your customers, making them feel valued and appreciated.

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If you want to skip the manual work! Fordeer's Email Automation features can automatically send invoices with your personalized thank you note. You can read out this helpdesk here to know [how to create an email automation campaign](https://help.fordeercommerce.io/en/article/how-to-create-an-automation-email-czutiv/?bust=1719992479510) on our app.

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