**Fordeer** hello to you!

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This article will guide you through our app's subscription process. Here are answers to some frequently asked questions to help you understand how our subscriptions work.

###### **1. Will I be charged after the trial period?**

Yes, once your trial period ends, you'll be automatically billed for the chosen plan.

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***No cancellation fees are charged if you decide to cancel your subscription on the free trial period.***

###### **2. How does the 7-day trial work with plan changes?**

* Your 7-day trial applies only to your initial subscription.

* If you upgrade or downgrade your plan during this trial period, the remaining trial days will not be transferred to the new plan.

**For example:**

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If you initially subscribe to the **Starter Monthly** plan and then upgrade to the **Professional Yearly** plan during the trial period, you'll be charged for the **Professional Yearly** plan immediately.

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Because the trial is only applied to the **Starter** plan (the first subscription).

###### **3. How does the yearly plan work?**

When you choose a yearly plan, you’ll be billed for the full 12 months upfront.

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For example, if you upgrade to the **Professional Yearly** plan on 6/11, Shopify will issue an invoice for $108.70 for the year, and you won’t be billed for our app again until around 6/11 of the following year.

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**All yearly plans on our app now come with 30% discount off! Upgrade soon to save big!**

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**Important Note**

1. To avoid any charges for one month, please wait until the end of your current billing cycle before upgrading to a new plan.

2. To avoid unexpected charges, we recommend setting a reminder to cancel your trial if you don't wish to continue with a paid plan.

**Kindly be aware that Shopify will handle the charges, not our app**

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=> You may refer to [the article](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#app-prorating-upgrades-and-downgrades) below for information how they bill you when you decide to upgrade or downgrade your plan.

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Understanding how to upgrade or downgrade your plan and how our app subscription works is essential to choose the right plan for your business. Hopefully, this article will help make the process as simple and intuitive as possible.

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If you have any questions while using our app, please do not hesitate to let us know via our live chat or our support email: [hi@fordeercommerce.io](mailto:support@fordeercommerce.io)

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Need help? Feel free to reach out anytime via live chat or email!