Overview Selling to customers in different countries? With Auto-detect customer language, Fordeer PDF Invoice translates your PDF documents (invoices, packing slips, refunds, quotes) into each customer's language automatically, so you don't have to send one-language invoices to every market. You choose how the app detects the language: - Auto – uses the customer language detected by Shopify - Based on billing address – uses the language of the billing address country - Based on shipping address – uses the language of the shipping address country When the feature is off, all PDF templates use your Default Language. How to set up Auto-detect customer language Step 1: Open the Languages settings From your Shopify admin, go to Apps > Fordeer PDF Invoice > Settings, then select the Languages tab. Step 2: Turn on Auto detected customer language Switch on the Auto detected customer language toggle. The app will now translate PDF templates into the customer's primary language based on their detected location. Step 3: Choose where to detect the language from In the Detect language from dropdown, select one option: Option How the language is detected Best for Auto (customer language detected by Shopify) The language the customer used when browsing and checking out on your store Stores using Shopify Markets or a translation app with multiple storefront languages Based on billing address The main language of the country in the customer's billing address B2B stores, where invoices go to the paying company or accounting team Based on shipping address The main language of the country in the customer's shipping address Packing slips and documents read by the person receiving the order Click Save to apply your changes. Step 4 (Optional): Adjust the translation wording If you want to change how a label is worded in a specific language, go to the Adjust Translation section and click Edit translation next to that language. For example, you can change Invoice to Tax Invoice, or adjust the wording of Subtotal or Billing address. To customize a language that isn't listed yet, click Create new translation, select the language, then edit the labels you want to change. Tips - Download a test invoice from Orders for an order with a foreign address to check the result. - Product titles and variant names come from your Shopify product data. Translate them in Shopify (Settings > Languages) or your translation app so they also appear in the customer's language. We value your feedback — it helps us continuously improve app and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Explore more apps: Discover more Fordeer apps. special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Tax & VAT

How to display Customer VAT IDs using customer metafields?

If you need to display a customer's specific Tax or VAT ID on your invoices, you can do so easily by using Shopify Customer Metafields. This guide will walk you through the setup process. Video tutorial If you prefer a visual walkthrough, you can watch our step-by-step video guide below: https://www.youtube.com/watch?v=dN_IkpTVIGs&t=59s Step 1: Set up the customer metafield in Shopify - From your Shopify Admin, go to Settings > Metafields and metaobjects > Customers - Click Add definition to create a new metafield. - Enter a name (e.g., "VAT ID") and take note of the Namespace and key (you will need this later). - Select the Content type (usually "Single line text"). - Click Save. Step 2: Add VAT data to your customers - Go to Customers in your Shopify Admin. - Select the customer you want to update. - Scroll down to the Metafields section at the bottom of the profile. - Enter the VAT ID value in the field you just created. - Click Save. Step 3: Enable the metafield in the Fordeer app - Open the Fordeer App and go to Customization > Select the invoice template you wish to edit. - Go to Shipping Info > Display options. - Toggle the Show customer metafields feature to ON. - Select the option: Only show metafields with these keys - Enter the specific key you created in Step 1. - Click Save. Step 4: Preview and verify To ensure the VAT ID is displaying correctly: - Go to the Orders section within the Fordeer app. - Select an order for the customer you just updated. - Click Preview to verify that the VAT ID appears in the shipping/customer information section. While we are working on a feature to automatically pull VAT fields directly from Shopify’s native B2B settings, using Customer metafields is the most reliable way to display this information manually for now. If the data isn't showing up correctly or if you have any other questions, please reach out to our support team. We are here to help. We value your feedback — it helps us continuously improve app and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Explore more apps: Discover more Fordeer apps. special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Email & Automation

How to set up SMTP?

Hi there, Fordeer again! Setting up SMTP involves configuring your email client or application to use a specific SMTP server for sending invoice emails by your email service. You'll need to input details like the server address, port number, username and password. Here's a general guide how to set SMTP on Fordeer PDF Invoice: 1. Go to Automation Emails on our app > Email settings > Customize Email Sender 2. Select the third option named: Customize email service. Here you start inputting the details into the fields our app has: - SMTP Server: This is the hostname or IP address of the SMTP server. For example, smtp.gmail.com for Gmail. - Port: Usually, port 587 (with TLS) or 465 (with SSL) is used, but some servers may use port 25. Consult your email provider's documentation or the SMTP server's settings for the correct port. - Username: This is typically your full email address. - Password: This is your email account password, or potentially an app-specific password if your email provider requires it. You can refer to this article to learn how to find App password on your Google Account - Encryption: Choose the appropriate security protocol (TLS or SSL) - Sender name: Sender name in outgoing email, for example: Flower Shop - Sender email address: It will appear in outgoing email, for example: flowershop.support@gmail.com Demo SMTP settings ( for Gmail ) 1. Hit Save button to update all the changes. 2. Scroll down and hit the button Verify email 1. A modal will appear, enter your email address will receive the email confirm the email verification > Hit Send test button Send test to check out the SMTP settings If your SMTP is correct, you will see the toast with text like the picture below: If not, please try to check out your SMTP settings again. 1. Check your email If you receive an email like that, you're done! Set up successfully! From now on, when you send email to customers, the email address will be sent from yours. This feature is available for Profesisonal users. Please upgrade plan to send automatic invoice emails to customers with your email address We value your feedback — it helps us continuously improve app and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Explore more apps: Discover more Fordeer apps. special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Invoice Customization

How to show both invoice number and order number?

Overview Fordeer Invoice allows you to display both the Invoice Number when using our Custom Invoice Number feature and the original Shopify Order Number on your documents. This makes it easy to match each custom invoice number with its corresponding Shopify order. Here’s how to display both numbers on your invoice. How to display the invoice number and order number Step 1. Open your invoice template From your Shopify Admin: 1. Go to Fordeer Invoice. 2. Select Customization from the app menu. 3. Find the invoice template you want to edit. 4. Click Customize. 2. Enable the Invoice Number In the template editor: 1. Select Overview. 2. Find Invoice no. 3. Make sure the Invoice no option is enabled. The invoice number will now be displayed on the document using your current invoice numbering format. Tip: If you're using custom invoice numbering, the invoice number displayed here will follow the format you've configured. Step 3. Enable the Shopify Order Number To display the original Shopify order number as well: 1. In Overview, click Invoice no to open its settings. 2. Find Show order number. 3. Turn this option on. 4. Click Save to apply your changes. The original Shopify order number will appear below the invoice number on your document. For example: INVOICE NO: MY1004# ORDER NO: #1016 Important: The Invoice Number and Order Number are two separate identifiers. The Invoice Number follows your invoice numbering settings, while the Order Number refers to the original Shopify order. Show the Order Number in the Orders list You can also display the Order Number alongside the Invoice Number in your Orders list. 1. Go to Orders page. 2. Click the Columns icon in the top-right corner. 3. Make sure Order Number is visible. 4. Drag and drop it to your preferred position. 5. Click Apply. Tip: Displaying both numbers makes it easier to match each invoice with its original Shopify order. Before you finish After enabling both options: - Check the document preview to confirm that both numbers are displayed. - Click Save before leaving the template editor. - If you use multiple document templates, make sure the setting is enabled for each template where you want the order number to appear. We value your feedback — it helps us continuously improve our app and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Explore more apps: Discover more Fordeer apps and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Getting Started

How to set the default language and auto-detect language?

Overview Fordeer Invoice can generate your billing documents in 15+ languages. You can set one default language for all documents, or let the app generate each customer’s documents in their own language automatically. 1. Set the default language 1. In the app, go to Settings → Languages. 2. In Default language, choose the language you want your documents to use. The dropdown shows the full list of supported languages. 3. Click Save. All PDF documents will be generated in this language, unless Auto-detected customer language is turned on. Example: 2. Translate documents into each customer’s language Turn on Auto-detected customer language to generate each customer’s documents in their own language. The app uses the language saved on the customer’s profile in Shopify, the same language Shopify uses for their notification emails. To check or change a customer’s language: 1. In Shopify admin, go to Customers and open the customer. 2. Under Contact information, find Will receive notifications in… Good to know: - Shopify updates a customer’s language based on the language they use at checkout. If a customer places a new order in a different language, all their documents, including those for earlier orders, will be generated in the new language. - If the customer’s language isn’t supported, documents are generated in your default language. 3. Want to change specific wording? Use Adjust translation to edit any text in any language, for example, changing “VAT” to “ABN”. We value your feedback — it helps us continuously improve app and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Explore more apps: Discover more Fordeer apps. special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Getting Started

App Invoice Overview

Fordeer PDF Invoice offers solutions like altered invoice templates, download and send automation emails with invoice attached to customers. Let's go through what each feature does. From the left-side navigation bar, you can find explore related features in our app, too: Dashboard - All quick steps to start using our app - Request what you want more from our app. Check out other feature requests and vote them directly! Orders - Print/download orders. For more details, click here - Print/download orders in bulk. For more details, click here - Send email manually to customers. For more details, click here Quotes - Create quotes manually and convert to order on Shopify. For more details, click here Reports - Generate merged invoice and transaction reports on a monthly and yearly basis. For more details, click here Customization - Customize how invoice will look. For more details, please go to Template Customization on our helpdesk. Automation Emails - Create trigger for automation email with advanced settings like send invoices based on order tags, total price,… For more details, click here Settings - Set up invoice languages. For more details, click here - Set up email content and shop details. For more details, click here Pricing We have monthly and yearly plans for users. For more details, click here. Save 30% with yearly plan. **If you have a problem, please feel free to reach us at **support@fordeercommerce.io or Live Chat if you need any assistance. We value your feedback — it helps us continuously improve app and provide you with a better experience. 👉 Chat with us: Share your feedback directly with our team. 👉 Explore more apps: Discover more Fordeer apps. special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!