Overview
If you receive an email notification with a message indicating that your transactional email service has been paused due to a spam or abuse complaint (content below), this means our system has detected a potential email abuse or deliverability issue related to a previous email sent from your store.
"We temporarily paused all transactional email sending for your store on Fordeer PDF Invoice Generator to protect your sender reputation and avoid further SMTP / provider restrictions.
Reason: we received a spam / abuse complaint (or similar reputation warning) for an email sent from your store.
While the service is paused, automation emails and manual invoice / packing slip / draft order emails will not be sent.
*Please contact Fordeer Support so we can review your sender configuration and recipient quality, then restore email sending for your store." *
Our system may temporarily pause email sending for your store when it detects a spam/abuse complaint or a similar warning related to a previous email. This is a safety measure to protect your sender reputation and prevent further email delivery issues.
If your transactional email service has been paused, please contact our support team. We will check the issue and reactivate the email service for your store.
Why was my transactional email paused?
Your transactional email service was paused because our system detected a spam/abuse complaint or a similar warning associated with an email sent from your store.
When this type of warning is detected, we temporarily pause email sending to prevent further complaints and protect your store's email deliverability and sender reputation.
Why Can This Happen?
This issue can happen for several reasons, including:
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Recipients mark your email as spam.
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Emails are sent to invalid or inactive email addresses.
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Recipient does not recognize or expect to receive the email.
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A high number of emails are bounced, rejected, or marked as spam.
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Emails are sent to recipients who are not associated with a legitimate transaction or activity on your store.
How to Fix It?
1. Contact our support team
If your transactional email service is paused, please contact us. We will check the warning or complaint and reactivate the email service for your store.
2. Try sending an email again
Once the service has been reactivated, please send an email again and check whether everything is working normally.
3. Check your recipients
To prevent the issue from happening again, make sure emails are only sent to:
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Valid and active email addresses
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Recipients who expect to receive the emails
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Customers associated with legitimate transactions or activities on your store
What information should you provide to Fordeer Support?
If your transactional email service has been paused, please contact Fordeer Support so we can check the issue and reactivate the email service for your store.
To help us investigate and resolve the issue faster, please provide:
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Your store URL or Shopify domain
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A screenshot of the paused email service, if available
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Details about the email you were trying to send
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The time or date when you noticed the issue
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Any error message or warning you received
Once we receive this information, our support team will check the issue and help reactivate the email service.
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